Frequently Asked Questions

Can I bring in and refill my own containers, even if I didn't get them from Byrd's before? 

 Yes! Bring in that old laundry detergent bottle, the (clean) spaghetti sauce jar, or your reusable produce bags. All of these are great to refill with our products, simple weigh them at the weight station, mark with the RFID tags provided, label and fill. 

Some of your products say refillable.  How does that work?

For most bulk products, glass or aluminum packaging is used. When you’re done with the product, you’re welcome to keep the bottle or jar for your own reuse. Return it for refill and reuse by bringing it back in-store!  If you purchased a pump or spray nozzle with the product, keep the pump for your next order, which will come with a cap. 

This includes Plaine Products and toothpaste jars, as well as all cleaning products. Unsure?  Shoot us a message or ask us when you come visit.

I’m curious about a product, but not sure. What’s your return policy if it isn’t right for me?

We have tested out these products and believe you’ll love them, but sometimes the products and the person just aren’t right for each other.  We accept returns in their original packaging within 14 days after purchase for a full refund. Refills in personal containers are not eligible for refund.  Cancelled orders or those not collected after the refund period will be subject to a 10% restocking fee.

    I really like [insert product here].  When will you offer that?

    All of our products have been vetted and tested on us before putting them up for sale.  We’re constantly discovering new products and working on new partnerships.  Don’t see something you like?  Let us know in-store or at and we’ll look into it (or let you know why it isn’t in stock yet).

    I don’t live near San Mateo.  Why don’t you ship all of your products?

    Our primary goal in starting Byrd’s Filling Station as to reduce our carbon footprint in a number of ways.  Removing plastic, finding green products, and eliminating unnecessary packaging are some of the ways, but honestly it just isn’t eco-friendly to ship heavy packages of liquids and detergents to faraway places. Join our newsletter to hear about any changes in this policy or any extension of our range in the future!