Frequently Asked Questions
Some of your products say refillable. How does that work?
For most bulk products, glass or aluminum packaging is used. When you’re done with the product, you’re welcome to keep the bottle or jar for your own reuse. If you don’t have a specific use for it and want to return it for refill and reuse, just leave it out on the next delivery day and we’ll bring it back, clean it and reuse! If you received a pump or spray nozzle with the product, keep the pump for your next order, which will come with a cap.
This includes Plaine Products and certain toothpaste flavors, as well as all cleaning products. Unsure? Shoot us a message!
For the delivery service, do I have to commit to a specific frequency or quantity?
Nope! You are free to order any time, in whatever quantity you need. We currently deliver orders placed before 8pm on the next business day.
What is the process to ensure safety in the COVID-19 era?
Great question. Deliveries and pickups will be contactless to the extent possible, and we wear masks during delivery. We are still accepting returns of empty jars for refill, but we cannot currently accept refills of customer containers. For our glass or aluminum packages, we have a process that includes quarantine of returned containers (length depends on how long the virus is believed to last on those surfaces), and then they are all sent through the dishwasher to take care of any remaining potential contaminants. Reused paper products are quarantined for a period of no less than 48 hours (the virus can only live up to 24 hours on paper goods), but typically about a week.
I’m curious about a product, but not sure. What’s your return policy if it isn’t right for me?
We have tested out these products and believe you’ll love them, but sometimes the products and the person just aren’t right for each other. We accept returns in their original packaging within 14 days after purchase for a full refund. Shipping fees will not be refunded. Email us at orders@byrdsfillingstation to let us know why you’re returning a product and arrange pick-up. Please note - face masks are not eligible for returns, and are Final Sale.
I really like [insert product here]. When will you offer that?
All of our products have been vetted and tested on us before putting them up for sale. We’re constantly discovering new products and working on new partnerships. Don’t see something you like? Let us know at firstname.lastname@example.org and we’ll look into it (or let you know why it isn’t in stock yet).
I don’t live near San Mateo. Why don’t you ship all of your products?
Our primary goal in starting Byrd’s Filling Station as to reduce our carbon footprint in a number of ways. Removing plastic, finding green products, and eliminating unnecessary packaging are some of the ways, but honestly it just isn’t eco-friendly to ship heavy packages of liquids and detergents to faraway places. Join our newsletter to hear about any changes in this policy or any extension of our range in the future!