Frequently Asked Questions

I’m curious about a product, but not sure. What’s your return policy if it isn’t right for me?

We have tested out these products and believe you’ll love them, but sometimes the products and the person just aren’t right for each other.  We accept returns in their original packaging within 14 days after purchase for a full refund. Shipping fees will not be refunded.  Email us at orders@byrdsfillingstation to let us know why you’re returning a product and arrange pick-up.

For the delivery service, do I have to order every week?

No!  You are free to order any time, in whatever quantity you need. Our delivery day for any orders placed that week is Wednesday, but you're under no obligation to receive a delivery each week. 

Some of your products say refillable.  How does that work?

For certain products, glass or aluminum packaging is used.  When you’re done with the product, you’re welcome to keep the bottle or jar for your own reuse. If you don’t have a specific use for it and want to return it for refill and reuse, just leave it out on the next delivery day and we’ll bring it back, clean it and reuse!  If you received a pump with the product, keep the pump for your next order, which will come with a cap. 

This includes Plaine Products and certain toothpaste flavors, as well as all cleaning products.  Unsure?  Shoot us a message!

    I really like [insert product here].  When will you offer that?

    All of our products have been vetted and tested on us before putting them up for sale.  We’re constantly discovering new products and working on new partnerships.  Don’t see something you like?  Let us know at info@byrdsfillingstation.com and we’ll look into it (or let you know why it isn’t in stock yet).

     

    I don’t live near San Mateo.  Why don’t you ship all of your products?

    Our primary goal in starting Byrd’s Filling Station as to reduce our carbon footprint in a number of ways.  Removing plastic, finding green products, and eliminating unnecessary packaging are some of the ways, but honestly it just isn’t eco-friendly to ship heavy packages of liquids and detergents to faraway places. Join our newsletter to hear about any changes in this policy or any extension of our range in the future!