Frequently Asked Questions

Can I bring in and refill my own containers, even if I didn't get them from Byrd's before? 

As of right now we can only provide the jars for you but we are working on this as we transition to our new location.  

I’m curious about a product, but not sure. What’s your return policy if it isn’t right for me?

We have tested out these products and believe you’ll love them, but sometimes the products and the person just aren’t right for each other.  We accept returns in their original packaging within 14 days after purchase for a full refund. Refills in personal containers are not eligible for refund.  Cancelled orders or those not collected after the refund period will be subject to a 10% restocking fee.

I really like [insert product here].  When will you offer that?

All of our products have been vetted and tested on us before putting them up for sale.  We’re constantly discovering new products and working on new partnerships.  Don’t see something you like?  Let us know in-store or at info@byrdsfillingstation.com and we’ll look into it (or let you know why it isn’t in stock yet).